Privacy Policy

When you book, we collect your name, phone number, service address area, preferred date and — if you give it — your email and any notes you write. When you contact us on WhatsApp, we hold the conversation in that app.

If you accept analytics, we save your first and latest visit source, campaign tags, referring website and landing page in your browser for up to 90 days. These details accompany your booking or prepared WhatsApp message so we can understand which channels bring enquiries. We do not store advertising click IDs or unrelated URL parameters.

To quote your job, schedule a crew, turn up at the right place and follow up on warranty. With your analytics permission, we also measure which campaigns bring enquiries. You can optionally tell us how you found us in the booking form.

Our own staff and the technicians assigned to your job. We do not sell your data and we do not share it with advertisers or lead brokers. Our email and messaging providers process the message on our behalf under their own terms.

Job records are kept for as long as the warranty runs plus the period required for tax and accounting purposes under Malaysian law. Enquiries that never became a job are deleted after 12 months.

Under the Personal Data Protection Act 2010 you may ask us for a copy of what we hold, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to hello@example.com and we will respond within 21 days.

Essential cookies keep the site working. Analytics cookies are optional and off by default — the banner asks first, and declining changes nothing about the service you get.

My Aircond Pro, Reg. 000000-X · Replace with your registered address, Kuala Lumpur · hello@example.com